Services Agreement
This agreement sets the standard terms for SEO and related services provided by Seovoro. Your proposal or statement of work will confirm the details of each project.
About this agreement
This Services Agreement ("Agreement") sets out the standard terms under which Seovoro ("Seovoro", "we", "us") provides SEO, content, link building, local SEO, AI search optimization and related services to the client ("Client", "you"). It applies together with any proposal, quote or statement of work ("Proposal") we issue. If there is a conflict, the Proposal prevails for that project.
Scope of services
The services, deliverables, timelines and fees for each engagement are described in the Proposal. Work outside the Proposal requires written agreement and may be charged separately. We will perform services with reasonable skill and care.
Client responsibilities
- Provide timely access to your website, hosting, analytics, Google Search Console and any other systems we reasonably need.
- Provide accurate information, approvals and feedback within a reasonable time.
- Ensure you have the right to give us access and to publish any content or materials you supply.
- Keep backups of your website and data. Implementing site changes carries inherent risk, and you should maintain current backups.
No guarantee of results
Search engine algorithms, competitor activity and market conditions are outside our control. We do not guarantee any specific ranking, traffic, lead or revenue outcome, or inclusion in AI-generated answers. Our commitment is to perform the agreed work in a professional manner.
Fees and payment
Fees are set out in the Proposal. Unless stated otherwise, invoices are due within 14 days of the invoice date, retainer fees are billed in advance for each period, and fees are non-refundable for work already performed. Third-party costs such as software subscriptions, paid media or purchased content are billed separately unless included in the Proposal. We may suspend work for overdue invoices, and late amounts may attract interest at the maximum rate permitted by law.
Term and termination
The Agreement begins on the start date in the Proposal and continues for the agreed term or, for ongoing services, until either party gives written notice of termination as set out in the Proposal (or 30 days if none is stated). Either party may terminate immediately for material breach that is not remedied within 14 days of written notice. On termination, you will pay for work performed up to the termination date.
Ethical SEO practices
We follow search engine guidelines and do not use link schemes, hidden text, cloaking or other tactics intended to manipulate search results in violation of those guidelines. Where you instruct us to use a practice we believe carries material risk, we may decline.
Reporting and communication
We will report on progress in the format and frequency set out in the Proposal. Reports reflect data from third-party platforms, such as Google Search Console and analytics, whose accuracy and availability we do not control.
Intellectual property
On full payment, you own the content and deliverables we create specifically for you under the Proposal. We retain ownership of our pre-existing tools, methods, templates, processes and know-how, and grant you a non-exclusive license to use them as embedded in the deliverables. You grant us a license to use the materials you supply solely to perform the services. Unless you object in writing, we may identify you as a client and describe the general nature of the work in our portfolio.
Confidentiality
Each party will keep the other's non-public business and technical information confidential, use it only for this Agreement and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or required by law to be disclosed.
Data protection
Each party will comply with data protection laws that apply to personal data processed under this Agreement. Where we process personal data on your behalf, we will do so only on your documented instructions and will apply appropriate security measures. See our Privacy Policy.
White label services
If you purchase white label services, we will deliver work for your clients under your brand, will not contact your clients directly without your permission, and will keep our involvement confidential. You are responsible for your own client relationships, contracts and representations to your clients.
Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profit, revenue, data or goodwill. Our total liability under this Agreement is limited to the fees you paid to us for the services in the three months preceding the event giving rise to the claim. Nothing excludes liability that cannot be excluded by law.
Independent contractors
We are an independent contractor. Nothing in this Agreement creates a partnership, joint venture, agency or employment relationship.
General
This Agreement and the Proposal form the entire agreement on their subject. Changes must be in writing. If any provision is unenforceable, the rest remains in effect. Neither party may assign the Agreement without the other's consent, except to a successor of its business. The Agreement is governed by the laws of the jurisdiction in which Seovoro is established.
Contact
Questions about this Agreement? Email support@seovoro.com.